Frequently Asked Questions

  • Discover effective, medically supervised weight loss tailored to you. At Aviana, we offer comprehensive weight management solutions with prescription medications like compounded Semaglutide and Tirzepatide, conveniently delivered right to your doorstep. Our approach combines virtual patient visits and personalized weight plans, and expert guidance to help you achieve sustainable results. With Aviana, you’re empowered to reach your goals safely, confidently, and for the long term.

  • GLP-1 medications offer a range of health benefits, including sustainable weight loss, improved metabolic health, better blood sugar control, decreased inflammation, enhanced energy, reduced cardiovascular risk, support in overcoming weight loss plateaus, and a positive impact on mental well-being.

  • Step 1: Place your order online or contact us at via text or call at 909-206-5582 to schedule your first appointment.

    Step 2: Paperwork will be sent to you through email. Fill out your paperwork prior to your first appointment. Deposit is required prior to your appointment.

    Step 3: A board certified provider will review your paperwork and connect with you for your first appointment via Telehealth.

    Step 4: Once you have your first appointment and are approved, medication will be sent directly to you home.

    Ongoing Support
    Your journey continues beyond the initial consultation. You will have regular virtual check-ins with your provider to monitor your progress, address any side effects, and discuss potential dosage adjustments as needed.

  • We are able to serve customers in the state of CA and AZ.

  • GLP-1 medications aid in weight loss by mimicking the effects of a natural hormone that regulates appetite and blood sugar. They slow down stomach emptying, helping you feel fuller for longer, and reduce cravings by impacting hunger signals in the brain. This combination of effects helps you eat less, leading to gradual, sustainable weight loss when combined with healthy lifestyle habits.

  • If you are deemed a non-candidate for your weight loss program, you will be provided a full refund.

  • To determine if you are a good candidate for medical weight loss, we consider several factors, including your Body Mass Index (BMI) and any related health conditions. Generally, individuals with a BMI of 30 or higher, or a BMI of 27 or higher with weight-related health issues, may be eligible. During your initial consultation, our healthcare providers will assess your medical history, lifestyle, and weight loss goals to create a personalized plan that suits your needs.

  • No, our practice does not accept insurance for GLP-1 medications.

  • The monthly membership starts at $299/month and can vary depending on dose and medication . For more details on pricing, including our membership options and additional treatments, please visit our pricing page.

Privacy Policy

1. Our Commitment to Your Privacy

Aviana Medical Weight Loss (“we,” “our,” or “us”) is dedicated to protecting your privacy and maintaining the confidentiality of your health information. We comply with all applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) and the California Confidentiality of Medical Information Act (CMIA).

This Privacy Policy explains how we collect, use, and safeguard your Protected Health Information (“PHI”) and outlines your rights regarding that information.

2. How We Use and Protect Your Protected Health Information (PHI)

a. What Is PHI

Protected Health Information refers to information that identifies you and relates to your past, present, or future physical or mental health, healthcare services, or payment for care.

b. How We Use and Disclose PHI

We may use or disclose your PHI for the following purposes, as permitted or required by law:

  • Treatment: To coordinate or manage your healthcare and related services.

  • Payment: To verify insurance coverage, process billing, or obtain payment for services rendered.

  • Healthcare Operations: For quality improvement, staff training, compliance audits, and administrative functions.

  • Legal Requirements: When required to comply with laws, court orders, or governmental regulations.

  • Public Health and Safety: To prevent or control disease, report abuse, or reduce serious threats to health or safety.

We will never sell, rent, or share your PHI for marketing purposes without your written authorization.

c. How We Protect PHI

We employ physical, electronic, and administrative safeguards to ensure the confidentiality and integrity of your information, including:

  • HIPAA-compliant electronic health record systems

  • Encrypted telehealth communications and secure data storage

  • Role-based access controls to limit PHI access to authorized personnel

  • Regular staff training on privacy and data security practices

3. Your Rights Regarding Your PHI

Under HIPAA and California law, you have the following rights:

a. Right to Access

You may request to inspect or obtain a copy of your medical record or billing information. Requests must be made in writing, and we will respond within the legally required time frame (typically within 30 days).

b. Right to Amend

If you believe your PHI is inaccurate or incomplete, you may request an amendment. We may deny requests only as permitted by law (for example, if the information was not created by us or is already accurate).

c. Right to Accounting of Disclosures

You may request a list of certain disclosures of your PHI made by us in the past six years, excluding those made for treatment, payment, or healthcare operations.

d. Right to Request Restrictions

You may request limitations on how we use or disclose your PHI. While we are not required to agree to all restrictions, we will comply when legally obligated.

e. Right to Confidential Communications

You may request that we contact you at a specific address, phone number, or email. We will accommodate reasonable requests.

f. Right to a Copy of This Policy

You may request a paper or electronic copy of this Privacy Policy at any time.

g. Right to File a Complaint

If you believe your privacy rights have been violated, you may file a complaint with:

  • Privacy Officer
    Aviana Medical Weight Loss
    3200 E Guasti Rd, Suite 100, Ontario, CA 91761
    P: (909) 206-5582
    Email: info@avianamed.com

or with the
U.S. Department of Health and Human Services, Office for Civil Rights (OCR)
Website: https://www.hhs.gov/ocr/privacy/hipaa/complaints/

We will not retaliate against you for filing a complaint.

4. Telehealth and Electronic Communications

We provide telehealth services through HIPAA-compliant, encrypted platforms.
If you choose to communicate via email or text, please be aware that these channels may not always be secure. We will obtain your consent before using them for PHI when required.

5. Website, Cookies, and Analytics

Our website, Avianamed.com, may use basic cookies or analytics tools to improve functionality and user experience.
We do not collect, store, or share medical or protected health information through cookies.
You may adjust your browser settings to block cookies or receive alerts when they are being used.

6. California Privacy Rights

Although PHI governed by HIPAA and CMIA is generally exempt from the California Consumer Privacy Act (CCPA), we apply high privacy standards consistent with California law.
Non-medical personal data (such as name or contact form entries) will only be used for scheduling or responding to inquiries and will never be sold or disclosed to third parties for marketing.

7. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on our website with a revised effective date. Material changes will be communicated through our website or directly to affected patients as required by law.

8. Contact Information

Privacy Officer
Aviana Medical Weight Loss
3200 E Guasti Rd, Suite 100
Ontario, CA 91761
Phone: (909) 206-5582
Email: info@avianamed.com
Hours: By Appointment Only
Website: https://www.avianamed.com